Return & Refund Policy

1. Introduction

This Return & Refund Policy applies to purchases made through the official Kridhav Veda website. It describes the circumstances in which customers may request a return, replacement, refund or order cancellation.

Our product range includes Natural Honey, Traditional Ghee and Himalayan Shilajit, including Wild Forest Honey, Tulsi Honey, A2 Gir Cow Ghee, Desi Cow Ghee and Himalayan Shilajit Resin.

As some of our products are consumable food and wellness items, special care is required when assessing return requests. All requests will be reviewed fairly in accordance with this policy and applicable consumer protection laws.

2. Eligibility for Returns

Returns or replacements may be considered in circumstances such as:

• You received a product different from the one ordered.
• The product arrived damaged, leaking or broken.
• The product seal or packaging appears tampered with upon delivery.
• You received an incomplete order or an item was missing.
• The product received has an incorrect or materially different description from the product ordered.
• The product has a verified quality or manufacturing defect.

Each request will be assessed based on the nature of the issue, supporting information and applicable consumer rights.

3. Non-Returnable Products

For hygiene, safety and product integrity reasons, certain products may not be eligible for return or exchange once delivered.

This may include:

• Opened or used honey products.
• Opened or used ghee products.
• Opened or used Himalayan Shilajit Resin.
• Products with broken seals or altered packaging after delivery.
• Products damaged due to improper storage or handling after delivery.

These restrictions do not affect your rights in cases involving defective, damaged, incorrect, adulterated or otherwise legally non-conforming products. Such concerns will be reviewed in accordance with applicable law.

4. Damaged, Defective or Incorrect Products

We recommend inspecting your order when it arrives. If you receive a damaged, defective, leaking, tampered or incorrect product, please contact our team promptly.

To help us review your request, please provide:

• Your order number or order confirmation.
• Your name and registered mobile number.
• A clear description of the issue.
• Photographs or videos showing the product and its packaging.
• Photographs of the shipping package, where relevant.

Please retain the original packaging and product until the issue has been reviewed. Do not consume a product if its seal appears tampered with, or if you have concerns about its condition or safety.

Following review, we will communicate an appropriate resolution, which may include a replacement, refund or another remedy available under applicable law.

5. Return Request Process

To initiate a return or report a product issue, please follow these steps:

• Contact Kridhav Veda through our official email or WhatsApp number.
• Share your order number and explain the reason for your request.
• Provide supporting photographs or videos, where applicable.
• Wait for our team to review the request and provide further instructions.
• If a return is approved, follow the return instructions shared by our team.

Please do not send products back without first contacting our team, as the appropriate return address and process may need to be confirmed.

6. Refund Policy

A refund may be considered where a return, cancellation or product-related complaint is accepted, or where a refund is otherwise required under applicable law.

Depending on the circumstances, a refund may be issued for:

• Approved returns or eligible product complaints.
• Orders cancelled before dispatch, where cancellation is permitted.
• Orders that cannot be fulfilled by Kridhav Veda.
• Other circumstances where a refund is required by applicable law.

Refund eligibility and the amount payable will be assessed based on the order details, payment status, nature of the complaint and applicable policy terms.

7. Refund Processing Time

Once a refund has been approved, it will be initiated through the applicable payment method or another agreed payment channel.

The time taken for the refunded amount to appear in your account may depend on:

• The original payment method.
• The bank or payment service provider.
• Payment settlement and processing procedures.
• Any additional verification required for the refund.

We will communicate relevant refund information once the refund has been initiated. If the amount is not reflected within the expected period communicated by the payment provider, please contact us for assistance.

8. Refunds for Cash on Delivery Orders

For eligible Cash on Delivery orders, refunds may be arranged through a suitable alternative payment method after verification.

Customers may be asked to provide accurate bank account or other payment details required to process the approved refund.

Any information shared for refund processing will be handled in accordance with our Privacy Policy and applicable data protection laws.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests are subject to the order's processing and dispatch status. An order may not be cancellable once it has been packed, dispatched or handed over to a shipping partner.

If an eligible cancellation is accepted after payment has been received, the applicable refund will be processed according to this policy.

This section does not limit any cancellation or refund rights available to customers under applicable law.

10. Exchanges and Replacements

Exchanges or replacements may be considered for eligible cases involving damaged, defective, incorrect or missing products.

Any replacement will depend on product availability and the nature of the issue. If the same product is unavailable, our team will communicate the available alternatives or refund options.

Replacements will be arranged in accordance with applicable consumer protection requirements.

11. Shipping Charges on Returns

The responsibility for return shipping charges will depend on the reason for the return and the applicable legal requirements.

Where a return or replacement is required due to a verified error, defect or issue attributable to Kridhav Veda, the applicable resolution and shipping arrangements will be communicated to the customer.

For other approved return requests, any applicable shipping charges or deductions will be communicated before the return is completed, subject to applicable law.

12. Incorrect Address or Failed Delivery

Customers are responsible for providing complete and accurate shipping details while placing an order.

If an order cannot be delivered because of an incorrect address, incomplete information or repeated unsuccessful delivery attempts, the courier partner may return the shipment to the sender.

If a shipment is returned, our team will review the circumstances and communicate the available options, including possible re-shipment or refund, subject to applicable charges and law.

13. Product Quality and Natural Variations

Kridhav Veda offers products derived from natural ingredients and traditional wellness practices.

Natural products such as honey and ghee may sometimes show variations in colour, texture, aroma or consistency due to factors such as natural sourcing, ingredients, seasonal conditions and storage conditions.

Such natural variations alone do not necessarily indicate a product defect. However, if you believe a product is spoiled, contaminated, incorrectly supplied or otherwise unsuitable, please contact us for an assessment.

14. Consumer Rights and Legal Compliance

This policy is intended to operate in accordance with applicable laws and consumer protection requirements in India, including the Consumer Protection Act, 2019 and applicable rules.

Nothing in this policy is intended to exclude, restrict or override any statutory consumer right or remedy that cannot legally be excluded.

Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

15. Contact Us for Return and Refund Assistance

For questions about returns, refunds, cancellations, replacements or product concerns, please contact our customer support team.

16. Changes to This Policy

Kridhav Veda reserves the right to update this Return & Refund Policy to reflect changes in our products, business practices or applicable legal requirements.

Any revised policy will be published on this page with an updated revision date. Customers are encouraged to review this page periodically.