Shipping Policy

1. About Our Shipping Policy

This Shipping Policy applies to purchases made through the official Kridhav Veda website. It is intended to help customers understand how orders are processed and delivered.

We offer natural wellness products across categories such as Natural Honey, Traditional Ghee and Himalayan Shilajit. Our product range includes Wild Forest Honey, Tulsi Honey, A2 Gir Cow Ghee, Desi Cow Ghee and Himalayan Shilajit Resin.

Shipping availability, delivery estimates and applicable charges are determined by the delivery location, product availability and the shipping options displayed during checkout.

2. Order Processing

Once you place an order on our website, the order details are received for processing. Orders are subject to successful payment confirmation and product availability.

Our order processing may include:

• Reviewing the order and customer details.
• Verifying payment confirmation, where applicable.
• Checking product availability.
• Preparing the order for dispatch.
• Handing the shipment over to the selected delivery partner.

Orders placed on non-working days or during holidays may take additional time to process. If an order cannot be fulfilled, our team may contact you using the details provided at checkout.

3. Shipping Locations

Orders can be placed for delivery locations where shipping service is available. Delivery serviceability may vary depending on the destination PIN code and the availability of our logistics partners.

Customers are encouraged to enter their correct PIN code during checkout to check whether delivery is available at their location.

For locations where online delivery service is unavailable, please contact our customer support team before placing an order.

International shipping availability is not guaranteed. Please contact us to enquire about delivery outside India.

4. Shipping Charges

Applicable shipping or delivery charges, if any, will be displayed during checkout before you complete your purchase.

• Shipping charges may vary according to the delivery location.
• Any applicable delivery fee will be shown before order confirmation.
• Promotional shipping offers, if available, will be subject to their stated terms.

Please review the final order summary carefully before proceeding with payment.

5. Estimated Delivery Time

Delivery estimates, wherever available, will be communicated during checkout, in the order confirmation or through subsequent shipping updates.

Actual delivery time may depend on:

• Your delivery location and PIN code.
• Courier partner availability and service coverage.
• Order processing and dispatch requirements.
• Weather conditions and transportation disruptions.
• Public holidays, local restrictions or unforeseen circumstances.

Any delivery estimate provided is indicative and should not be treated as a guaranteed delivery date unless expressly confirmed by Kridhav Veda.

6. Order Tracking

Where tracking facilities are provided by the shipping partner, tracking details may be shared through the contact information supplied with your order.

You can use the tracking reference to check the latest available shipment status through the relevant courier service.

If you have not received tracking information or need assistance with your shipment, contact our support team with your order number and registered mobile number.

7. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery details while placing an order.

Please check the following before confirming:

• Full recipient name.
• Complete house number, street and locality.
• Correct city, state and PIN code.
• Working mobile number and email address.
• Any relevant delivery instructions.

Incorrect or incomplete information may result in delivery delays, unsuccessful delivery attempts or return of the shipment.

If you need to update your delivery address, contact us as soon as possible. Address changes may not be possible once an order has been dispatched.

8. Product Packaging and Delivery Inspection

Our product range includes food and wellness products such as honey, ghee and Shilajit resin. Please inspect your shipment when it arrives.

We recommend that you:

• Check the outer package for visible damage or signs of tampering.
• Verify that the received products match your order.
• Check the product container and seal before use.
• Retain the packaging until you have checked the order.

If the parcel or product appears damaged, leaking, tampered with or incorrect, please contact us promptly with your order details and clear photographs of the package and product.

9. Delayed or Unsuccessful Deliveries

Although we aim to facilitate a smooth delivery experience, shipments may sometimes be delayed due to circumstances beyond our reasonable control.

These may include:

• Severe weather or natural disruptions.
• Transportation or courier service interruptions.
• Incorrect or incomplete delivery addresses.
• Recipient unavailability at the delivery address.
• Local restrictions or operational disruptions.

If a delivery attempt is unsuccessful, the courier partner may follow its applicable re-attempt or return procedures. Please contact us if your tracking status indicates an unsuccessful delivery.

10. Damaged, Missing or Incorrect Products

If you receive a damaged, missing or incorrect product, please contact Kridhav Veda customer support as soon as reasonably possible.

To help us investigate and resolve your concern, please share:

• Your order number.
• A description of the issue.
• Photographs or videos showing the package and product, where available.
• Your registered contact details.

We will review the information and communicate the available resolution in accordance with our applicable Refund and Return Policy and consumer protection requirements.

11. Order Cancellation and Changes

If you wish to cancel an order or request a change to your delivery details, contact us as early as possible.

Cancellation or modification requests are subject to the order's processing and dispatch status and our applicable Cancellation and Refund Policy.

Once an order has been handed over to a shipping partner, changes or cancellation may no longer be possible.

12. Shipping and Refund Policy

Shipping-related complaints, product damage claims, returns and refund requests are handled according to our applicable Refund and Return Policy.

Shipping charges, if any, and their treatment in the event of a cancellation or return will be governed by the terms communicated at checkout and the applicable policy.

Please refer to our Refund and Return Policy for further information.

13. Contact Us for Shipping Assistance

If you have questions about an order, delivery status, shipping availability or a delivery-related concern, please reach out to our team.

14. Updates to This Policy

Kridhav Veda may revise this Shipping Policy from time to time to reflect changes in shipping arrangements, business operations or applicable legal requirements.

Any updated version will be published on this page with a revised date. Customers are encouraged to review this policy periodically.