Privacy Policy

1. Introduction

Welcome to Kridhav Veda. Your privacy is important to us. This Privacy Policy describes how Kridhav Veda ("we", "our", or "us") collects, uses, discloses and protects personal information obtained through our website and related customer interactions.

By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek it before processing your personal information.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Personal Information

• Full name and contact details.
• Email address and mobile number.
• Billing and shipping address.
• Information submitted through contact or enquiry forms.

Order and Transaction Information

• Products purchased or added to your cart.
• Order details, transaction references and purchase history.
• Shipping, delivery and customer support information.

Technical Information

• IP address and browser information.
• Device type and operating system.
• Website usage, browsing activity and interaction data.

3. How We Use Your Information

We use collected information for legitimate business purposes and to provide a better customer experience, including:

• Processing and fulfilling customer orders.
• Managing payments, shipping and delivery coordination.
• Responding to enquiries and customer support requests.
• Sending order confirmations and service-related updates.
• Improving our website, products and customer experience.
• Maintaining website security and preventing fraudulent activity.
• Meeting applicable legal and regulatory requirements.
• Sending promotional communications where permitted and with required consent.

4. Payment Information

Payments made through our website may be processed by independent third-party payment service providers. Your payment information is handled according to the privacy and security practices of the respective payment provider.

We do not intend to store complete debit card, credit card or banking credentials on our website. Payment processing is subject to the terms and privacy policies of the selected payment provider.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website traffic and enhance your browsing experience.

These technologies may help us to:

• Remember shopping cart contents and preferences.
• Understand how visitors use our website.
• Improve website performance and functionality.
• Measure the effectiveness of marketing activities.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

6. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share relevant information with trusted service providers when necessary to operate our business and deliver services.

These may include:

• Payment gateways and transaction processing providers.
• Shipping, courier and logistics partners.
• Website hosting and technical service providers.
• Website analytics and communication service providers.
• Professional advisers, regulators or authorities where legally required.

Such sharing is limited to what is reasonably necessary for the relevant purpose, subject to applicable law and appropriate safeguards.

7. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

While we work to safeguard your information, no method of electronic transmission or online storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order processing, customer support, accounting, legal compliance and dispute resolution.

When information is no longer required, we will take reasonable steps to delete or anonymise it, subject to applicable legal retention obligations.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request information about the personal data we process about you.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Raise a grievance regarding the handling of your personal information.

To exercise an applicable privacy right, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

10. Third-Party Websites

Our website may contain links to third-party websites, services or platforms. These external websites operate independently and have their own privacy policies and practices.

Kridhav Veda is not responsible for the privacy practices, content or security of external websites. We encourage you to review their respective privacy policies before sharing personal information.

11. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children in circumstances where parental or guardian consent is required by applicable law.

If we become aware that personal information has been collected in violation of applicable requirements, we will take appropriate steps to address the matter.

12. Marketing Communications

We may send you promotional emails, offers, product updates or other marketing communications where permitted by law and where the required consent has been obtained.

You can opt out of promotional emails using the unsubscribe link provided in the message or by contacting us directly. Service-related communications, such as order confirmations and important account updates, may still be sent.

13. Legal Compliance

We aim to handle personal information in accordance with applicable data protection and privacy laws in India, including the Digital Personal Data Protection Act, 2023, to the extent applicable, and other relevant legal requirements.

We may disclose information when required by law, a valid legal process, or a lawful request from an authorised government authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, services or legal obligations.

Any revised version will be published on this page along with an updated revision date. We encourage you to review this page periodically.